From Audit Flag to Risk Shield: UW Medicine's Supply Chain Quality Program

In today’s high-risk healthcare environment, reactive supply chain operations increase exposure to compliance failures, patient safety events and financial loss. In this session, UW Medicine shares how it transformed internal audit findings into a proactive supply chain quality management (QM) program, driving reliability, accountability and risk reduction. Learn how structured process audits, executive governance and data-driven oversight improved perfect order performance to 97.5%, reduced invoice and inventory risk, and strengthened Joint Commission outcomes. Viewers will gain practical guidance on identifying high-risk processes, establishing sustainable executive oversight and embedding quality into daily supply chain operations to support resilient patient care.

Speakers:

• Kamalpreet Dhillon, Assistant Director, Strategic Operations, UW Medicine
• Stephanie Hughes, Sr. Project Manager, Strategic Sourcing, UW Medicine