Ease of Doing Business
Without a doubt, the crisis in 2020 made us all aware of weaknesses in the healthcare supply chain. It showed what healthcare providers have been enduring for decades. A lack of automation in procure-to-pay processes fails to provide the data and insights needed to better navigate crises and for the demands of value-based care.
Healthcare providers are now moving forward at a pace not seen before to expand automation and maximize operating efficiencies.
Your customers are looking closely at the costs of doing business with you—in both time and money—reviewing specific metrics for efficiency and even implementing action plans when issues in the order-to-cash process are persistent.
Faced with mounting pressures to deliver higher quality care at lower costs, if your customer needs to pick up the phone or send an email to ensure receipt of a purchase order or that an order has shipped, eventually, they will look elsewhere to do business.
For you, when processes are not smooth, your sales team is spending more time on operational resolution than on selling activities. This daily friction can negatively impact the work environment for your team, possibly increasing turnover. If your sales team is absorbed in operational problems, you can be sure that your customer service team spends more time on administrative activities than real value-added activities.
Find out what your customer expects from you.
Making it easy to do business with you not only leads to higher customer satisfaction, but also a more successful and productive salesforce, which sets you up for continued growth, success and innovation.
We’ve seen operational efficiency and cost savings:
As healthcare systems and hospitals continue to adjust and innovate in this new environment, the automation imperative will only increase. Ignore the signs and stagnant growth in market share or losing business is a more realistic risk than ever before.
