How LivaNova’s Order-to-Cash Digital Transformation Enhanced Customer Experience

Learn how the LivaNova team optimized their order-to-cash processes and enhanced customer experience through automation and data-driven insights. LivaNova was able to reduce manual work, improve cash flow, and shift their team’s focus to more strategic initiatives. Their efforts led to a reduction in order exceptions and improved customer satisfaction. The session highlights the impact of digital transformation and strong partnerships in driving operational improvements in healthcare.

Panelists:

• Chris Anne Cocanougher, Senior Director, Commercial Operations, LivaNova

• Amy Antoline, Supervisor, Customer Service, LivaNova

• Stacy Ransom, Sr Manager, Customer Service, LivaNova

Moderator: Hallie Torrence, Customer Success Manager - Supplier, GHX