GHX Summit On Demand

How LivaNova’s Order-to-Cash Digital Transformation Enhanced Customer Experience

May 15, 2025

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https://www.ghx.com/resources/videos/livanova-s-order-to-cash-digital-transformation/

Learn how the LivaNova team optimized their order-to-cash processes and enhanced customer experience through automation and data-driven insights. LivaNova was able to reduce manual work, improve cash flow, and shift their team’s focus to more strategic initiatives. Their efforts led to a reduction in order exceptions and improved customer satisfaction. The session highlights the impact of digital transformation and strong partnerships in driving operational improvements in healthcare.

Panelists:

  • Chris Anne Cocanougher, Senior Director, Commercial Operations, LivaNova

  • Amy Antoline, Supervisor, Customer Service, LivaNova

  • Stacy Ransom, Sr Manager, Customer Service, LivaNova

Moderator: Hallie Torrence, Customer Success Manager - Supplier, GHX 

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