October 22, 2025 • 2-minute watch
Angela McNally, Senior Director of Customer Experience at Owens & Minor, highlights how the partnership with VCU Health turned process challenges into progress. Through shared accountability and connected data, the teams built a more seamless transaction experience that delivers efficiency, accuracy, and stronger support for patient care. Watch this 2025 Summit session to hear McNally and other industry leaders from VCU Health and Owens & Minor discuss the ins and outs behind driving toward a more touchless transaction experience, moving to a 99.75% invoice match rate in just nine months.