Moving Metric Mountains: How Henry Ford Health Moved from Bottom to the Top 25 in Two Years

Hear from Henry Ford Health on how they rose from the bottom to the top of the GHX Supply Chain of Distinction ratings in just 24 months, significantly reducing price and part number exceptions, improving fulfillment rates, and achieving a best-in-class perfect order rate. It is a story of internal and external partnerships, cultural change, leadership development, tackling “daunting” work and challenges by “just getting going,” and ultimately celebrating industry-leading success. These improvements allowed Henry Ford Health to reassign many procure-to-pay (P2P) full-time employees (FTE) to value-added tasks.

• Suresh Ramadurai, Director, Supply Chain Systems, Reporting and Analytics, Henry Ford Health System
• AvInash Narayanamoorthy, Manager, Supply Chain Systems, Reporting and Analytics, Henry Ford Health System