MA&D Consulting Services
Mergers, acquisitions and divestitures (MA&D) have become a familiar part of most healthcare manufacturers' and suppliers' growth strategies. There is a lot of opportunity on the table, but there is also an element of risk.
A breakdown of operations or order processes that negatively impact your customers from the start can immediately jeopardize your goals. But becoming operationally good at executing MA&D gives you an advantage to meet and even exceed synergy and growth targets.
There will be changes for your customers, but you can minimize the impact. Careful planning for pre-and post-merger is critical because even when you think you’re out of the woods post-event, issues can occur.
Change can be confusing for your customers. If your customers aren’t aware of changes, seemingly minor errors can result in lost purchase orders.
If orders are not being processed, the day-to-day interactions between sales and customers is focused on operational issues rather than growing business.
Disruption and confusing new processes will likely drive your customers to look for alternatives. Once that happens, it’s very difficult to restore the customer relationship.
Automated processes that touch your customers need to continue to run seamlessly—or may need to be enabled—before, during and after a MA&D event.
GHX helps you facilitate smooth, automated order processes and we offer a flexible and tailored approach to address your specific goals. With over 20 years of experience, we can help speed implementation, minimize cost, and preserve time and resources to stay focused on running the business. Orders flow through and customer service and sales teams are able to focus on growth activities. As a neutral partner to the healthcare community, our success hinges on yours and that of your customer.
Has MA&D been identified as a top priority for your organization? Then it just makes sense to build relationships that help you achieve repeat success.
Having experienced partners by your side helps ensure that your customer-facing resources can stay focused on business growth objectives rather than tracking down issues related to the MAD event. You will be able to maximize cost savings and operational synergies with dedicated consultative resources.
From project management to program management, GHX coordinates data analyses, communication execution, accelerated customer boarding and integration efforts, and PO splitting set-up and testing. We keep a pulse on effectiveness and success with key performance indicators (KPIs). In post-transition, scorecards are monitored for a proactive approach to managing discrepancies with your customers.
GHX has the experience, solutions and relationships to help you minimize disruptions and foster trust with your customers, so you stay on track with mission-specific goals.
Pre-Merger Integration Services
Connect with more customers quickly, optimize your existing e-business, and accelerate technology implementation with precision.
Post-Merger Integration Services
An effective cut-over execution is crucial. This helps to set you up for long-term success and reduce risks in the major changes you and your customers are encountering.
Your customers’ expectations for ease of doing business are high—and growing—with an undeniable move to digitize as many processes as possible. But the good news is that what your customers need also allows you to scale your operations more efficiently as you grow.
Getting prepared for an MA&D event is essential to success. Please provide your contact information and someone will be in touch to schedule an exploratory integration success call.
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