Excel operationally in mergers, acquisitions and divestitures

Automated processes that touch your customers need to continue to run seamlessly—or may need to be enabled—before, during and after a MA&D event.

GHX helps you facilitate smooth, automated order processes and we offer a flexible and tailored approach to address your specific goals. With over 20 years of experience, we can help speed implementation, minimize cost, and preserve time and resources to stay focused on running the business. Orders flow through and customer service and sales teams are able to focus on growth activities. As a neutral partner to the healthcare community, our success hinges on yours and that of your customer. 

1. Begin planning: As soon as your MA&D event is public, begin planning with your key partners. Keep in mind that key dates of the event and milestones are likely to shift.
2. Define your customer experience: You are moving fast but be thinking now about the impact of your order-to-cash process on your customer. Don’t assume that your customers know which products are involved in the MA&D event. Ensure your planning and execution tactics are woven around a dynamic customer communication plan informed by proactive and reactive risk mitigation.
3. Uncover unique customer needs: Engage healthcare-specific expertise. GHX understands how your customers are doing business today, and how they will do business tomorrow.
4. Strategic integration planning: Pre-merger is the time to address your order-to-cash process integration plan to help ensure a smooth cut-over, including training and communication planning.
5. Engage your customers: Your customers can feel informed, heard and understood throughout the process and beyond. Minimize disruption by leaning on GHX for experience and guidance in change management and cut-over communication planning. 

Has MA&D been identified as a top priority for your organization? Then it just makes sense to build relationships that help you achieve repeat success.

Having experienced partners by your side helps ensure that your customer-facing resources can stay focused on business growth objectives rather than tracking down issues related to the MAD event. You will be able to maximize cost savings and operational synergies with dedicated consultative resources.

From project management to program management, GHX coordinates data analyses, communication execution, accelerated customer boarding and integration efforts, and PO splitting set-up and testing. We keep a pulse on effectiveness and success with key performance indicators (KPIs). In post-transition, scorecards are monitored for a proactive approach to managing discrepancies with your customers.