COVID-19 Information Center

COVID-19 CEO Insights Series

GHX CEO Bruce Johnson introduces a new five-part video series in which he will share insights and observations crowdsourced from one of the largest healthcare communities in the industry. Tune in to celebrate healthcare community triumphs and learn how you can strengthen the healthcare supply chain and minimize financial risk during times of crisis.

Episode 5: Building a Stronger, More Resilient Healthcare Supply Chain

In the final video in the series, Bruce reflects on the impact COVID-19 has had on the healthcare industry, discusses areas that are ripe for evolution and offers suggested next steps.

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Episode 1: Introduction to the Insights Series

In this kick-off video, Bruce outlines the purpose of the series and outlines what to expect from future episodes.

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Episode 2: Inspiration and Leadership During a Crisis

In this episode, Bruce shares what's top-of-mind across the GHX community and features lessons learned and best practices.

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Episode 3: Navigating Supply Chain Challenges

This episode focuses on three approaches to rethinking the supply chain and what GHX data is showing in terms of spikes in demand.

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Episode 4: The Road to Financial Recovery

This installment features three strategies providers and suppliers are employing to reduce risk exposure and offset financial strain.

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OnDemand AP Business Continuity Plans

created: Thursday, April 02, 2020 updated: Monday, April 06, 2020
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With the ongoing COVID-19 situation and in light of recent earthquake activity in Salt Lake City, Utah, the value of OnDemand AP’s Business Continuity Plans (BCP) for paper and email processing has never been more relevant. In response to these events, we have invoked our BCP to reduce vulnerability and help ensure that you continue receiving the reliable service to which you are accustomed.

We anticipate any disruption to our mailroom and data capture operations will be minor. To safeguard against future events, we have exercised the capability to move paper intake operations to an alternative site within the United States. Despite COVID-19 lockdowns affecting some regions, we have approximately 90% of the processing capacity enabled to work remotely and are achieving our standard service levels and document processing metrics. Our mailroom and data capture teams are prepared to service your business from remote work environments should state and federal agencies mandate broader work from home measures in response to COVID-19.

We will continue to monitor changing directives from officials while we navigate this evolving situation. GHX is confident these measures will keep your OnDemand AP service operational and achieving normal throughput metrics.

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