OnDemand AP Business Continuity Planscreated: Thursday, April 02, 2020 updated: Monday, April 06, 2020
With the ongoing COVID-19 situation and in light of recent earthquake activity in Salt Lake City, Utah, the value of OnDemand AP’s Business Continuity Plans (BCP) for paper and email processing has never been more relevant. In response to these events, we have invoked our BCP to reduce vulnerability and help ensure that you continue receiving the reliable service to which you are accustomed.
We anticipate any disruption to our mailroom and data capture operations will be minor. To safeguard against future events, we have exercised the capability to move paper intake operations to an alternative site within the United States. Despite COVID-19 lockdowns affecting some regions, we have approximately 90% of the processing capacity enabled to work remotely and are achieving our standard service levels and document processing metrics. Our mailroom and data capture teams are prepared to service your business from remote work environments should state and federal agencies mandate broader work from home measures in response to COVID-19.
We will continue to monitor changing directives from officials while we navigate this evolving situation. GHX is confident these measures will keep your OnDemand AP service operational and achieving normal throughput metrics.