COVID-19 Information Center

COVID-19 CEO Insights Series

GHX CEO Bruce Johnson introduces a new five-part video series in which he will share insights and observations crowdsourced from one of the largest healthcare communities in the industry. Tune in to celebrate healthcare community triumphs and learn how you can strengthen the healthcare supply chain and minimize financial risk during times of crisis.

OnDemand AP Business Continuity Plans

date: Thursday, April 2, 2020

With the ongoing COVID-19 situation and in light of recent earthquake activity in Salt Lake City, Utah, the value of OnDemand AP’s Business Continuity Plans (BCP) for paper and email processing has never been more relevant. In response to these events, we have invoked our BCP to reduce vulnerability and help ensure that you continue receiving the reliable service to which you are accustomed.

We anticipate any disruption to our mailroom and data capture operations will be minor. To safeguard against future events, we have exercised the capability to move paper intake operations to an alternative site within the United States. Despite COVID-19 lockdowns affecting some regions, we have approximately 90% of the processing capacity enabled to work remotely and are achieving our standard service levels and document processing metrics. Our mailroom and data capture teams are prepared to service your business from remote work environments should state and federal agencies mandate broader work from home measures in response to COVID-19.

We will continue to monitor changing directives from officials while we navigate this evolving situation. GHX is confident these measures will keep your OnDemand AP service operational and achieving normal throughput metrics.