COVID-19 Information Center

Hear from GHX CEO, Bruce Johnson

A Message to Our Community

To the members of the GHX community who are working tirelessly to fight COVID-19:

This is a time of great uncertainty for us all. But we recognize there is even greater pressure on our healthcare providers and suppliers to have answers.

Patients are looking to caregivers to allay the fear their symptoms might be the coronavirus, for definitive diagnosis and a treatment path and how long it will take to fully recover. In turn, providers are looking to manufacturers who can reliably supply the critical medical equipment they desperately need – in the required quantity, in the shortest timeframe possible.

This dynamic ignited GHX to action. We created the COVID-19 Information Center to deliver the insights, data and tools to help our community tackle the pressing challenges of securing supplies, identifying clinically comparable product alternatives and setting up overflow care facilities. Our goal is to empower you to respond to the call for answers.

When GHX was founded 20 years ago there wasn’t a road map, but over time we collectively built an amazing community. This unprecedented time calls on us to re-imagine what healthcare’s ‘new normal’ looks like and we will build a stronger future together.

- Bruce Johnson

Wednesday, March 25, 2020

G-Fax Continuity Efforts Update: Response to India Lockdown

India’s Prime Minister issued an order for a 21-day ‘total lockdown’ for all citizens beginning at midnight on March 24. In response to this news, we have efforts underway to help ensure that you continue receiving the reliable service to which you are accustomed. We do not expect this situation will have a significant impact on G-Fax but would like to provide an update on current business continuity efforts.

Workforce Productivity and Resourcing

We have successfully moved more than 80% of our G-Fax team to a remote workplace setting and have seen consistently high levels of delivery. These resources are also spread across three geographically diverse locations helping to reduce the risk associated with a single point of failure that may occur.

We have also proactively trained additional resources should GHX experience a potential dip in productivity in a specific geographical region or time zone. These additional resources will be able to augment the delivery team to assist GHX in maintaining the G-Fax service.

Document Processing

We are continuously monitoring volumes and turn-around-times. As of March 24, 98% of all documents were delivered within our expected handling time with the other 2% being completed within the following 30 minutes. No documents exceeded the additional 30-minute delivery window. Should document delivery exceed 90 minutes, you can expect GHX to communicate any delays and expected time to resolve.