COVID-19 Information Center

Hear from GHX CEO, Bruce Johnson

A Message to Our Community

To the members of the GHX community who are working tirelessly to fight COVID-19:

This is a time of great uncertainty for us all. But we recognize there is even greater pressure on our healthcare providers and suppliers to have answers.

Patients are looking to caregivers to allay the fear their symptoms might be the coronavirus, for definitive diagnosis and a treatment path and how long it will take to fully recover. In turn, providers are looking to manufacturers who can reliably supply the critical medical equipment they desperately need – in the required quantity, in the shortest timeframe possible.

This dynamic ignited GHX to action. We created the COVID-19 Information Center to deliver the insights, data and tools to help our community tackle the pressing challenges of securing supplies, identifying clinically comparable product alternatives and setting up overflow care facilities. Our goal is to empower you to respond to the call for answers.

When GHX was founded 20 years ago there wasn’t a road map, but over time we collectively built an amazing community. This unprecedented time calls on us to re-imagine what healthcare’s ‘new normal’ looks like and we will build a stronger future together.

- Bruce Johnson

Friday, March 20, 2020

Business Continuity Update: March 20

Since outlining GHX’s Business Continuity Plans (BCP) on March 12, we have continued to monitor global operations and are reporting no change at this time. Our goal is to ensure our network of healthcare providers and suppliers is efficiently and effectively operating their supply chain processes, and order flow and transactions remain stable. 

To ensure we’re achieving these goals, GHX regularly measures four global indicators: (1) service availability; (2) workforce productivity; (3) change management; and (4) offshore delivery.

Service Availability

We have seen supply chain transactions increase approximately 10% in the last 30 days, but performance, throughput and availability are working as expected with room to scale. GHX is committed to providing consistent, reliable service to our customers in accordance with the Cybersecurity and Infrastructure Security Agency’s (CISA) categorization of Information Technology as one of the 16 critical infrastructure sectors needed to operate as a country during COVID-19.

Workforce Productivity

There have been no changes in business continuity as our workforce operates on a fully remote basis where applicable. Our critical technology vendors and partners have also confirmed there is no change in their operations and continue to service GHX normally. Additionally, we are closely monitoring changing directives from state officials pertaining to work from home and the definition of “essential” and “non-essential” workers.

Minimal Change Period

Given the dynamic nature of the global response to COVID-19 and its impact on our customers, we have increased our focus on product release planning and change management:

  • While critical maintenance and commercial releases are being prioritized, we are also proactively assessing risk mitigation measures.
  • GHX has also committed more resources to actively monitoring post-release validation to swiftly address any issues that may arise.

Offshore Delivery

To date, we have seen no cases of COVID-19 in the global geographies where our processing centers are located. Should we experience a severe deterioration of services from our offshore facilities in the future, we are prepared to move Gfax processing onshore. We continue to leverage full remote workforce capabilities where applicable.