Digital Transformation for Healthcare Suppliers

How do you make it easy for your customers to do business with you?

Healthcare providers are in a race to improve operational efficiency, directly affecting suppliers who need to understand and serve their new needs.

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Keep up with your customers

Without a doubt, the COVID-19 pandemic made us all aware of weaknesses in the healthcare supply chain. It showed what healthcare providers have been enduring for decades. A lack of automation in purchase-to-pay processes fails to provide the data and insights needed to navigate crises better and for the demands of value-based healthcare.
Healthcare providers are now moving forward at a pace not seen before to expand automation and maximise operating efficiencies.

The impact of digital transformation

The impact of digital transformation

Leading healthcare suppliers are making it easier for their customers to do business with them by embracing digital transformation.

Find out in our brochure which steps you can take to identify new growth opportunities.

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What’s the impact?

Walk in your customers' shoes for a day

Being easy to do business with has its rewards

What’s the impact?

Your customers are looking closely at the costs of doing business with you—in both time and money—reviewing specific metrics for efficiency and even implementing action plans when issues in the order-to-cash cycle are persistent.

Faced with mounting pressures to deliver higher quality care at lower costs, if your customer needs to pick up the phone or send an email to ensure receipt of a purchase order or that an order has shipped, eventually, they will look elsewhere to do business.

For you, when processes are not smooth, your sales team is spending more time on operational resolution than on selling activities. This daily friction can negatively impact the work environment for your team, possibly increasing turnover. If your sales team is absorbed in operational problems, you can be sure that your customer service team spends more time on administrative activities than real value-added activities.

Walk in your customers' shoes for a day

Find out what your customer expects from you.

Where can you take a proactive approach to improve your customer experience? Perhaps start with a conversation with the head of procurement or accompany a sales team member on a call.
What are their primary daily challenges? Work together to see where automation provides operational synergies.
Are your representatives properly credentialed to support your customer’s compliance initiatives? The focus on who is in care settings has never been higher. Representatives must comply with conduct, competence, health and safety, and access management criteria.
Is there market share potential you can gain by improving your operating processes? Find out from your sales team how being easy to do business with can increase their own sales effectiveness.

Being easy to do business with has its rewards

Making it easy to do business with you leads to higher customer satisfaction and a more successful and productive salesforce, which sets you up for continued growth, success and innovation.

We’ve seen operational efficiency and cost savings:

3,400% increase in EDI purchase order volume in less than a year
€230K savings in cost avoidance by reducing discrepancies and disputed orders

The automation imperative will only increase as healthcare providers continue to adjust and innovate in this new environment. Ignore the signs and stagnant growth in market share or losing business is a more realistic risk than ever before.

Accelerate growth and success

Suppliers in the healthcare sector face the challenge of increasing their market share while keeping costs down. The ever-changing market conditions only heighten the importance for process automation across the entire healthcare community. If you are still using manual order, invoice and payment processes, then your operation is bound to be inefficient, error prone and costly - to you and your customers.

Watch our video to learn how we can help you meet your customers where they are and set your business up to accelerate growth and success.

166

M+

Purchase orders and invoices processed through GHX in the last 12 months

1500

+

European healthcare providers automating their supply chain with GHX

350

+

European suppliers connected through GHX

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Get in touch with our experts to learn more.

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