WELCOME TO SMARTER, FASTER ORDER MANAGEMENT
WELCOME TO GLOBAL MY EXCHANGE

We know that order management can take up a lot of your time.

Time that busy healthcare suppliers would prefer to spend on delivering great customer service.

Now managing your orders is smarter, quicker and easier with Global My Exchange – a global order management platform that’s changing the way suppliers and providers work together across the healthcare supply chain.

Watch our Global My Exchange video to find out more 

Global My Exchange

Connecting you to your customers

Our single global platform connects you to over 5,600 healthcare providers and gives you complete visibility of all your e-commerce activity for faster, more efficient order processing. The intuitive user interface is designed to work with your existing IT infrastructure and ERP system, helping to ensure an easy flow of transactions between you and your customers.

 

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Why choose Global My Exchange?

Access all your e-commerce transactions via a single, user-friendly interface that easily integrates with your current systems.

real-time dashboard

Get up-to-the-minute, accurate and reliable information on transactions, from purchase order to payment, with the real-time dashboard.

Track an entire order workflow

Track an entire order workflow from start to finish and see the same transactional data your customers see, for a more transparent order process.

intuitive filter and search functions

Use the intuitive filter and search functions to create a more streamlined view, helping you easily identify issues and flag priorities.

Instantly communicate and collaborate

Instantly communicate and collaborate with your colleagues and trading partners using the in-app tools, to quickly resolve exceptions and issues.

Aid your management decisions

Aid your management decisions with smart analytics, providing insights into current trending data for order volume, exceptions and invoices.

Take customer service to the next level
with Intelligent Business Rules

Incorrect order information can clog up your systems and cause delays in fulfilling your customer orders. Take the pain out of processing poor quality data with Intelligent Business Rules.

This intuitive add-on solution uses advanced logic to pro-actively correct and enhance your order information, ensuring a seamless flow of orders through Global My Exchange.

Intelligent Business Rules is available in three options,
so you can choose 
the features that best suit your business.

Clearing

improve accuracy and enrich your data with information mapping at item level, for more efficient clearing of transactions and parked orders.

Validation

Apply advanced logic and specific business rules to automatically identify and correct errors. Generate cleaner, better quality line item content and document formatting, ensuring your customers get the right product in the right quantity.

Advanced

Map and enrich e-commerce documents at an individual customer level, for more bespoke customer service. Transform the way you manage complex orders, such as consignment, bill only and drop-ship, with our most advanced, rule-based logic.

Key features Clearing Validation Advanced
Map information at item level, including item quantity, unit of measure and description, to enrich your data and improve accuracy
Increase automation and error-free processing of high volumes of orders, using advanced logic on content and formatting
Set specific business rules to automatically correct orders. Remove the need for manual checks and corrections, saving time and money
Self-service portal – create, update and remove transformation and enrichment rule packages
Map, enrich and transform e-commerce documents to meet individual customers’ business needs
Apply bespoke rules to transform data for consignment, bill only, and other complex order processes.

 

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Smiths Medical
case study

Smiths Medical

Smiths Medical consolidated and optimised the transaction process with provider customers across 10 European countries using GHX solutions in just 12 months, achieving efficiency gains of approximately 25%, and a "customer-first culture".

Get connected to Global My Exchange

Getting connected to Global My Exchange is easy. We’ll provide you with a dedicated technical account manager to assess your requirements and set you up on the platform.

And our specialist support team will be on hand to help with any queries once you are up and running.

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Get connected to Global My Exchange