Education Manager

Your challenge

At GHX, our mission is to reduce the cost of doing business in healthcare by enabling better supply chain management.  Through our suite of supply chain software solutions, we make it easier for hospitals, healthcare providers and suppliers to drive cost and inefficiency out of their processes. We have ambitious plans to grow our business further and currently have an exciting opportunity for a Education Manager to join our Customer Success team and be based in Germany.

Your role

The purpose of this role is to design, deliver and manage strong and effective education programs that support both internal employee development and external stakeholder learning. The Education Manager ensures that team members, customers and partners gain the knowledge and skills they need to perform effectively, aligning all educational initiatives with the company’s strategic goals and promoting a culture of continuous learning.

This includes developing onboarding program standards, technical and soft skills training, product education and customer-facing learning content. The role requires close collaboration with internal departments such as People Xcellence (PX), Product Management, Sales, Solution Delivery and Customer Success to ensure content is accurate, relevant, and impactful.

By building scalable, high quality training experience, the Education Manager plays a critical role in improving performance, driving engagement, enhancing customer satisfaction, and supporting business growth.

Your profile

Above everything, you will have the desire to succeed and demonstrate the enthusiasm and energy to inspire and influence those around you. Continuous learning will be part of the experience with us so we don’t expect you to arrive knowing everything, but the following competencies will enable you to be successful in this role:

• Bachelor’s degree in Education, Learning & developments, Communication or a related field, or equivalent combination of education and work experience.
• Relevant certification in training, instructional design or learning technologies (e.g. CIPD, ATD or equivalent) are advantageous.
• Min. 5 years of experience in designing, delivering and managing education or training programs.
• Experience in both internal (employee) and external (customer/partner) training.
• Familiarity with Learning Management Systems (LMS) and digital learning tools.
• Understanding of adult learning principles and instructional design best practises.
• Experience of delivering training to customers, managing training programs and organization / coordination of rollout programs.
• Able to demonstrate strong technical understanding both of GHX products and EDI process flows (Order, Invoice transactions).
• Solid understanding of supply chain automation and processes.
• Excellent communication, facilitation and presentation as well as interpersonal skills to effectively engage with learners and build positive relationships.
• Strong organizational and project management abilities.
• High attention to detail and quality content creation.
• Can confidently and concisely convey technical and non-technical information to a diverse audience.
• Effective time management skills and ability to overcome obstacles to meet deadlines.
• Self-starter, organized and problem-solver.
• Ability to interact with different levels of an organization and collaborate with cross-functional teams.
• Autonomous, self-directed, flexible, with a hands-on approach and strong sense for initiative and drive.
• Fluent English and German.
• Proficient in Microsoft Office Suite and e-learning authoring tools.

All applicants must be eligible to live and work in Germany.