traded through the GHX Global Exchange platform in the past 12 months. Get connected.
The GHX Exchange Services have been designed for swift transmission of electronic business documents in the healthcare supply chain - including purchase orders, purchase order acknowledgements, advance shipping notices and invoices. With a central source to manage your transactions, you will gain visibility and transparency of your supply chain, increase order accuracy and manage your orders more efficiently, helping you deliver the right product, at the correct price and in time to your customers. Take your supply chain to the next level by consolidating your order channels and moving towards touchless processing of your business documents by leveraging our intelligent tools and document conversion services.
By trading electronically with your customers you can handle your business documents faster, significantly reducing the error rate and therefore the amount of order follow-ups required. You can deliver a better experience to your customers and turn your customer service from a process driven cost centre to an added value advantage.
We connect your own ERP system to our Exchange platform, allowing you to receive, process and send business documents directly from your system. You get access to our intuitive user interface, MyExchange, to view your supply chain and manage any orders that require your attention before they hit your ERP system.
A dedicated technical account manager works with you to implement the service. Through an assessment of your business documents, set-up and multiple tests of the service using real examples of your business documents we make sure everything is well prepared and understood before you go live. We also provide ongoing operational support once you are up and running.
In just 12 months, Smiths Medical consolidated and optimized the transaction process with provider customers across 10 European countries using GHX solutions, achieving efficiency gains of approximately 25%, and a "customer-first culture".