As general manager, Exchange Services, Jackson is responsible for uniting GHX’s stakeholders to accelerate the industry’s vision for a clinically integrated supply chain that delivers better patient outcomes at lower cost, help empower healthcare supply chain resiliency and support the market shift to cloud-based ERPs. Overseeing sales, product and operations, Jackson will steward the co-development of GHX’s next generation of clinically integrated solutions, advanced supply chain analytics and customer experience programs.
Jackson brings more than 20 years of experience to GHX, having previously worked with healthcare providers, suppliers and payers to make healthcare more accessible, affordable and personal. He joins GHX from National Research Corporation (NRC), an industry-leading voice of customer (VOC) platform leveraged by more than 75% of Top 200 US health systems. During his tenure, the company transformed its market position to bring customers real-time insight into patient preferences, attitudes and healthcare experiences. While at NRC, customer and employee Net Promoter Scores (NPS) more than doubled, and the company’s market capitalization grew from $330M to more than $1.4B.
Earlier in his career, Jackson held various senior operating and management roles at companies such as Vocera Communications, The Advisory Board Company and Neoforma. He was responsible for driving market share, revenue, profit growth and shareholder value in addition to developing breakthrough SaaS solutions and building high-performing teams.
He holds a bachelor’s degree in Managerial Economics from the University of California, Davis. Outside the office, Jackson lives with his family in the San Francisco Bay Area, where he holds the titles of short-order chef, chief transportation officer and food/wine critic.