At the 2014 GHX Healthcare Supply Chain Summit, representatives from four leading supplier organizations shared their lessons learned and best practices for using GHX Order IntelligenceSM to address purchase order (PO) issues during the transactional process—before the PO hits their enterprise resource planning (ERP) systems, thereby eliminating costly errors and rework. All presenters agreed that setting up a clearly defined set of business rules was key to improving order accuracy and process efficiency.
Talia Mauck, director of Supply Chain Management for Adventist HealthCare
So much of healthcare today is about centralization with organizations seeking to increase efficiency and reduce costs. At Adventist HealthCare we’ve found that decentralizing purchasing information by providing key clinical departments access to order status has enabled us to achieve these same benefits.
In healthcare, we have a history of complexity that drives some of the current costs of healthcare. Bringing a new, innovative device or drug to market is an incredibly long, complex and costly process. Now add onto that our incredibly complex supply chain processes, which require the distribution of goods and services across a variety of points of care.
In the olden days (think any time before 2010), the healthcare suppliers getting connected to the GHX exchange were pretty much medical-surgical manufacturers and distributors. And while the supplier community connected to GHX, and the provider community as well, continued to grow, the products that were being purchased electronically through GHX tended to be those we classify as disposables and consumables. Maybe it was just that healthcare needed a starting point to think about where and how to automate purchasing, and the area of a hospital most able to move toward e-procurement was the department formerly known as materials management.
Winter has been tough this year. It has been especially tough on customer service departments.