Global My Exchange FAQs

About Global My Exchange

There's lots of new functionality in Global My Exchange, but most importantly, it has added transparency and data access. Having insight into the entire document flow will give your organisation greater opportunities to "self-serve" and expand your GHX ROI. 

Some additional benefits are:

  • Improved user interface and user experience
  • Increased transparency through greater document visibility
  • Enhanced document control to prevent multiple team members working on the same purchase order
  • Improved security through a new and enhanced infrastructure 

If you are a G-Fax Customer you'll experience also:

  • Transaction Centre and Order Centre are combined into a single interface – access all your documents in one place
  • Save time by bulk downloading transactions for archiving purposes

There are release notes shared with every release. We normally release updates on the second Friday of the month and release notes will be available at this point by clicking on the help link on the top right-hand side when logged in on Global My Exchange. Not only will you see release notes in this section, but helpful training videos and guides to help you understand the new Global My Exchange better.

Migration Steps

At the agreed date and time, GHX will not post any new transactions into the legacy MyExchange and new transactions will be visible on the new Global My Exchange. Once the switch is complete, your GHX contact will notify your migration leader, who will then advise you to use the new Global My Exchange.

Please note that all parked orders on the MyExchange website should be managed prior to cutover (i.e., they need to get released before transition). In case of parked orders remaining on the legacy website after the cutover, please stop these orders using the legacy website and handle those orders manually.

Each market has its own setup and configuration that is different for each customer. Typically, a migration takes place by country. Depending on your market management and number of markets, we may prepare the migration of all your markets at once or use a "staggered approach" to migrate them in a dedicated manner.

This migration does not affect your access to UKE.

Migrating to Global My Exchange does not impact the underlying Exchange itself. So past transaction will be visible in Global My Exchange, but visibility may not be formatted correctly in every case. For reviewing pre-cut over transactions please use legacy MyExchange website.


We will keep your access open for 90 days post cutover so you will still be able to review past transactions during this time frame. No new transactions will be visible in MyExchange V2.0 post cutover.


Access to manage Nexus catalogues and content will continue to be via the current (MyExchange V2.0) login page through 2019. We are currently reviewing our content and catalogue roadmap strategy to bring this functionality together in 2020 with our next generation content and catalogue management tools. 

Required Resources

The effort is restricted to project coordination and time to familiarise yourself with the core features of Global My Exchange (i.e., the training and review of the training materials provided). After the transition, you should devote time to double-checking the initial document flows in Global My Exchange and your ERP system.

GHX requires your dedicated migration leader and current My Exchange key users to participate in the web-based training session. We recommend that you have an IT representative at your side who can assist with root cause analysis during Hypercare if necessary.

In the unlikely case that after the cutover any issues or questions would come up like “Why has order XY failed in our ERP system?” we recommend to have someone available who is able to review and support root cause analysis. This might be a function/role in your organisation which is not IT related as these kind of questions could come up in regular operations.


The migration process and User Interface upgrade is free of charge.

There is no additional cost at all.

Demo & Testing

Interface demo will be delivered individually during the migration planning meeting.

There's no test system, but you can view videos and look at user guides to familiarise yourself with the new interface. We've tried to make the interface as intuitive as possible, but EDI can be complex.

There's not a test system as we are not modifying any process flows or document maps. This migration is to our new user interface and does not affect any 'back-end' system processing.

Clearing on Process

Yes. The Global My Exchange ORDERS module offers "Intelligent Business Rules“. This functionality includes an upgrade of the Clearing on Process functionality.

Yes, as we have to transfer less data you can start to use the new Global My Exchange as soon as you receive your user account. There will not be a dedicated training session, but you will have access to all of our training documents and videos to learn about our new platform in a time that suits you.

Yes. Before cutover GHX will export all Clearing on Process mappings from My Exchange V2.0 and will import into Intelligent Business Rules.

Technical Implementation

As we are not changing any of the interfaces there should not be any risks to connectivity.

No, there will not be any changes to format and content.

Your migration project to the Global My Exchange is about migrating your legacy MyExchange V2.0 configuration as-is.

Post Migration Support

Within the hypercare period, please contact GHX's regular support team ( and cc your GHX Project Manager on any support related communication too. Once the hypercare period is over, please just direct your support issues to GHX's regular support team as usual.

Yes. As we are not changing any document configuration or maps the hypercare period is more to allow you to get used to the new User Interface than to validate the documents

General Information

We will endeavor to support your ERP change, however GHX will sunset legacy MyExchange at the end of 2020. Please consider that in your system changes schedule and keep us informed about the progress and decisions.

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Yes, the GHX Exchange and our My Exchange web applications are GDPR compliant. For further details and GHX declaration, please contact your Account Manager.