Continental Europe | United Kingdom  
  
Susan Ganey

Susan Ganey, Customer Value Analyst

Susan has over 15 years of experience in the healthcare industry, in both a clinical and supplier setting. As a strategic account manager, Susan managed major GPO accounts such as Novation, Premier, MedAssets, and Healthtrust.

At GHX, Susan works with both suppliers and providers to develop and calculate return on investment studies that address their specific pain points in the supply chain process and recognize areas of potential savings and improved efficiencies.

"Having experience within the entire supply chain process has provided me with unique insight to the challenges facing my customers. By showing the value GHX products can bring to their organizations, I can help them pinpoint areas for improvement and streamline their internal processes."

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Value Studies

"Over 300 GHX customer value studies demonstrate the power of GHX solutions, which have helped reduce order management process costs up to 70%.”

The GHX Customer Success team brings to GHX an in-depth knowledge of both provider and supplier operations. Their accumulated knowledge has provided the expertise to understand customer business needs and challenges, and how automation can impact their supply chain processes.

The Value team uses GHX proprietary tools to accurately and conservatively calculate customer savings, benefits and cost avoidance. The Value team has completed hundreds of studies for provider hospitals and suppliers to date, which have provided realistic and impressive results and savings. Additionally, the Value team has created a database to calculate industry averages on supply chain processes and the degree of customer improvement from using GHX products and services.

All GHX customers may request a value study for their organizations. This effort helps ensure your return on investment is documented and sound, and supports the building of a confident relationship between you and GHX.

You could also take advantage of GHX Business Solutions, which will further assist you in improving your bottom line through process and change analysis.