Every year, GHX invests millions of dollars towards improvements in technology. We understand that even a single minute the healthcare supply chain is “disconnected” may cause a risk to patient care and have a negative effect on revenue. GHX has assembled a world-class technology team to keep its members connected, with more than 150 IT and software engineering resources in product development, quality assurance, application support and infrastructure.
GHX creates a business process network for healthcare. As defined by Gartner Group, this means that not only is information delivered from one point to another, but it also provides users with visibility into the information in real time. Thousands of hospitals and suppliers across North America depend on GHX to provide 99.9% system uptime, allowing for the secure interchange of data and for real-time access to order processing information.
GHX creates a business process network you can rely on:
- To drive reliability and world class availability, GHX works with Perot Systems and Verizon Data Centers. These relationships provide geographic redundancy with mission critical applications and communications services, supporting more than two million transactions each month.
- To ensure continuous monitoring and immediate alerts of system issues, GHX runs automated alerting services 24 hours a day, seven days per week. These services instantly notify GHX team members of any service interruptions to allow immediate intervention.
- To ensure a scalable platform that meets the needs of thousands of organizations around the world, GHX performance testing and operational acceptance testing is conducted monthly. This allows continual growth in transactional volume that is cost effective for all participants.
- GHX is SAS 70 (Statement on Auditing Standards 70) compliant, allowing you, as a partner with GHX, to meet your financial statement auditing requirements, including your control environment.
At GHX, our goal is to deliver a hosted B2B solution that provides all of the benefits of e-business, without creating strain on your IT resources. And Customer Support ensures that any time you need help, a GHX team member is available whether your issues are at a customer, transaction or application support level.
For providers, GHX offers Connect Plus™ (pdf), which normalizes and secures the delivery of orders, acknowledgements, ship notices, invoices, catalogs and other data between the partner’s Materials Management Information System (MMIS/ERP) and the GHX Exchange.
For suppliers, GHX offers a single, cost-effective connection to GHX, with connectivity to thousands of hospital ordering systems.
For more information about our Exchange technology, contact GHX Support at 1-800-YOUR-GHX.